Refund policy

Return & Refund Policy

At Neighbourbuy, we take the quality and safety of our food products very seriously. Due to the perishable nature of our products, we have specific policies regarding returns and refunds.

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Refunds for Quality Issues

• We offer a 100% refund for any product with quality or safety issues.
• To request a refund, please contact our customer care team at: info@neighbourbuy.com. Our team will validate the issue and process your refund promptly.
• Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if the wrong item was received, so that we can evaluate and resolve the issue.

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Exchanges

• Exchanges are not available due to the perishable nature of food products.

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Non-Returnable Items

• All food products are non-returnable, except in cases of verified quality issues.
• We do not accept returns on sale items or gift cards.

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Additional Notes

• To ensure product safety and quality, please store products according to instructions upon delivery.
• Returns sent without contacting customer care will not be accepted.
• For questions regarding a specific item, please contact info@neighbourbuy.com.